URnetwork
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Account and billing

Which account am I on?

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Your plan, your data and your devices belong to an account. If you paid and an app still says Free, or two devices disagree about your plan, they are probably signed in to different accounts. This page shows how to tell, and how to put everything on one account.

Accounts and sign-in methods

Each account has a name, and one or more ways to sign in:

  • an email address or phone number, with a password;
  • Google or Apple;
  • a Solana or Bittensor wallet;
  • the recovery phrase of an Instant Account, shown once when the account is made.

A sign-in method belongs to one account. Signing in with a method that isn't on your account starts a new, empty account. Google and Apple are the exception when their email address is already a sign-in on an account: that account opens, and gains the method. An Apple sign-in that hides your email address doesn't match, so it starts a new account.

The browser extension signs in through ur.io, or with an auth code, and ur.io can set it up with the account you are signed in to.

See which account you're on

  • ur.io: the account's name heads the Account page, and Account › Profile lists its Login methods.
  • iPhone, iPad and Mac: the account menu shows the account's name.
  • Android: the Account screen shows it.
  • Windows and Linux: the Account page shows the Network name.
  • Browser extension: on ur.io, the Connect screen says whether the extension is set up for the account you are signed in to.

Compare the names on each device. Different names are different accounts.

Use one account on every device

Sign in with the same method on each device, or use an auth code:

  1. On a device that is signed in, create an auth code. On ur.io it is Account › Settings › Create auth code, and the apps can create one too. A code works once, for 5 minutes.
  2. On the other device, choose Auth code at sign-in and paste the code.

Add a sign-in method

A second way in keeps a lost password or phone from locking you out:

  • on ur.io: Account › Profile › Add sign-in method (Apple, Google, a wallet, or an email address or phone number with a password);
  • in the apps: in Settings, where your sign-in methods are listed, add one.

A method that is already on another account can't be added; sign in to that account instead. An account can have at most one wallet, one Google sign-in and one Apple sign-in. There is no way to merge two accounts.

Purchases go to the account that's signed in

A purchase belongs to the account signed in when you buy, not to the card, the Apple ID or the Google account that pays:

  • Card (on ur.io, in the Windows, Linux and Mac direct-download apps, and in the Android app from outside Google Play): the account signed in on that page or app.
  • App Store and Google Play: the account signed in to the URnetwork app when you subscribe. Restore purchases in the App Store apps, and the Android app's own check, can't move it to another account. Signed in to another account, the app says "Your subscription was purchased under a different account. Log in to that account to use it."
  • Crypto: the account signed in when you pay.
  • Data packs: the account you are signed in to, another account you name, or a code by email that any account can redeem once.
  1. Check the account's name on the device that says Free, and on the device you paid on.
  2. Sign in to the account you paid on, with a method on that account.
  3. A $0 charge from the App Store or Google Play starts a free trial. If the trial was cancelled, Pro ended when the trial did.
  4. A card payment can take a minute or two to arrive. ur.io's checkout page waits for it and says when it has.
  5. Still Free? Write to support@ur.io with your receipt (the Stripe receipt, the Apple order ID, the Google Play order number, or the crypto transaction) and the way you sign in now. Support can sometimes move a card subscription to the account you use.

Old guest accounts

Early versions of the apps made guest accounts, with no sign-in method. A guest account can't pay by card or crypto until it has one: ur.io and the apps offer to add it, and the account keeps its plan and balance. A guest account without a sign-in method is lost when the app is removed.

Signing out, and recovery

  • Signing out of an app clears its settings on that device, such as your location, split tunneling and DNS choices. Your account, plan and data stay.
  • An Instant Account has no email address or password. Its recovery phrase is the only way back in: support can't recover the account. Keep the phrase safe.