URnetwork
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Account and billing

Manage or cancel your plan

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You cancel a plan where you paid for it: on ur.io for a card, in Apple's or Google's subscription settings for the App Store or Google Play. This page shows each, what happens to Pro when you cancel, and how refunds work.

Find where you paid

Sign in at ur.io and open Manage Subscription, in the sidebar or, on a phone, in the menu (ur.io/app/subscription). It lists every subscription billing your account, where each is billed, and when it renews or ends.

Card

For a plan bought by card: on ur.io, in the Windows, Linux or Mac direct-download apps, or in the Android app from outside Google Play.

  1. On ur.io, open Manage Subscription.
  2. Choose Cancel subscription, then Yes, cancel. You keep Pro until the end of the period you paid for, and you aren't charged again.
  3. Changed your mind? Choose Resume subscription before that date.

Billing details opens Stripe's page with your invoices and your card. Apps that take a card have Manage Subscription too: it opens that Stripe page in your browser.

When a renewal payment fails, Stripe retries it for up to 14 days, we email you, and the apps and ur.io show a notice. To keep Pro, choose Update payment method in Manage Subscription. A renewal that is never paid ends the subscription. Cancelling while a payment is failing ends Pro right away.

App Store

A plan bought in the iPhone, iPad or Mac App Store app is billed by Apple, and can only be cancelled in Apple's settings:

If your app's Account screen has Manage subscription, it opens the same settings. ur.io's Manage Subscription links there too, as Manage in the App Store.

Google Play

A plan bought in the Android app from Google Play is billed by Google:

ur.io's Manage Subscription links there too, as Manage in Google Play.

Crypto and data packs

A crypto payment and a data pack are one-time payments. They don't renew, and there is nothing to cancel.

Free trials

  • Cancel during a trial and you aren't charged. Pro stays until the trial ends.
  • For a card trial, Manage Subscription shows the date of the first charge.
  • Two days before an App Store or Google Play trial ends, we email a reminder to accounts with an email address.

Two subscriptions at once

If you subscribed in two places, for example in the iPhone app and on ur.io, both bill you. Manage Subscription lists both. Cancelling one leaves the other running: cancel each where it was bought.

Refunds

  • App Store: ask Apple, at reportaproblem.apple.com.
  • Google Play: ask Google; Google handles refunds for Google Play purchases.
  • Card: write to support@ur.io.
  • Crypto: crypto payments are refunded only where the law requires; see section 16 of the terms.

Deleting your account

  • Deleting your account cancels a card subscription at once, and Pro ends with the account.
  • It cancels a Google Play subscription's renewal.
  • It can't stop an App Store subscription: cancel that in Apple's settings first. Until you do, deleting the account is refused.