# Which account am I on?

Your plan, your data and your devices belong to an account. If you paid and
an app still says Free, or two devices disagree about your plan, they are
probably signed in to different accounts. This page shows how to tell, and
how to put everything on one account.

## Accounts and sign-in methods {#sign-in-methods}

Each account has a name, and one or more ways to sign in:

- an email address or phone number, with a password;
- Google or Apple;
- a Solana or Bittensor wallet;
- the recovery phrase of an Instant Account, shown once when the account is
  made.

A sign-in method belongs to one account. Signing in with a method that isn't
on your account starts a new, empty account. Google and Apple are the
exception when their email address is already a sign-in on an account: that
account opens, and gains the method. An Apple sign-in that hides your email
address doesn't match, so it starts a new account.

The browser extension signs in through ur.io, or with an auth code, and ur.io
can set it up with the account you are signed in to.

## See which account you're on {#see-your-account}

- **ur.io:** the account's name heads the **Account** page, and
  **Account › Profile** lists its **Login methods**.
- **iPhone, iPad and Mac:** the account menu shows the account's name.
- **Android:** the **Account** screen shows it.
- **Windows and Linux:** the **Account** page shows the **Network name**.
- **Browser extension:** on ur.io, the Connect screen says whether the
  extension is set up for the account you are signed in to.

Compare the names on each device. Different names are different accounts.

## Use one account on every device {#another-device}

Sign in with the same method on each device, or use an auth code:

1. On a device that is signed in, create an auth code. On ur.io it is
   **Account › Settings › Create auth code**, and the apps can create one too.
   A code works once, for 5 minutes.
2. On the other device, choose **Auth code** at sign-in and paste the code.

## Add a sign-in method {#add-a-method}

A second way in keeps a lost password or phone from locking you out:

- on ur.io: **Account › Profile › Add sign-in method** (Apple, Google, a
  wallet, or an email address or phone number with a password);
- in the apps: in **Settings**, where your sign-in methods are listed, add one.

A method that is already on another account can't be added; sign in to that
account instead. An account can have at most one wallet, one Google sign-in
and one Apple sign-in. There is no way to merge two accounts.

## Purchases go to the account that's signed in {#purchases}

A purchase belongs to the account signed in when you buy, not to the card,
the Apple ID or the Google account that pays:

- **Card** (on ur.io, in the Windows, Linux and Mac direct-download apps, and
  in the Android app from outside Google Play): the account signed in on that
  page or app.
- **App Store and Google Play:** the account signed in to the URnetwork app
  when you subscribe. **Restore purchases** in the App Store apps, and the
  Android app's own check, can't move it to another account. Signed in to
  another account, the app says "Your subscription was purchased under a
  different account. Log in to that account to use it."
- **Crypto:** the account signed in when you pay.
- **Data packs:** the account you are signed in to, another account you name,
  or a code by email that any account can redeem once.

## Paid, but the app says Free {#paid-but-free}

1. Check the account's name on the device that says Free, and on the device
   you paid on.
2. Sign in to the account you paid on, with a method on that account.
3. A $0 charge from the App Store or Google Play starts a free trial. If the
   trial was cancelled, Pro ended when the trial did.
4. A card payment can take a minute or two to arrive. ur.io's checkout page
   waits for it and says when it has.
5. Still Free? Write to [support@ur.io](mailto:support@ur.io) with your
   receipt (the Stripe receipt, the Apple order ID, the Google Play order
   number, or the crypto transaction) and the way you sign in now. Support
   can sometimes move a card subscription to the account you use.

## Old guest accounts {#guest-accounts}

Early versions of the apps made guest accounts, with no sign-in method. A
guest account can't pay by card or crypto until it has one: ur.io and the
apps offer to add it, and the account keeps its plan and balance. A guest
account without a sign-in method is lost when the app is removed.

## Signing out, and recovery {#sign-out}

- Signing out of an app clears its settings on that device, such as your
  location, split tunneling and DNS choices. Your account, plan and data stay.
- An Instant Account has no email address or password. Its recovery phrase is
  the only way back in: support can't recover the account. Keep the phrase
  safe.