# Manage or cancel your plan

You cancel a plan where you paid for it: on ur.io for a card, in Apple's or
Google's subscription settings for the App Store or Google Play. This page
shows each, what happens to Pro when you cancel, and how refunds work.

## Find where you paid {#where}

Sign in at [ur.io](https://ur.io) and open **Manage Subscription**, in the
sidebar or, on a phone, in the menu ([ur.io/app/subscription](https://ur.io/app/subscription)).
It lists every subscription billing your account, where each is billed, and
when it renews or ends.

## Card {#card}

For a plan bought by card: on ur.io, in the Windows, Linux or Mac
direct-download apps, or in the Android app from outside Google Play.

1. On ur.io, open **Manage Subscription**.
2. Choose **Cancel subscription**, then **Yes, cancel**. You keep Pro until
   the end of the period you paid for, and you aren't charged again.
3. Changed your mind? Choose **Resume subscription** before that date.

**Billing details** opens Stripe's page with your invoices and your card.
Apps that take a card have **Manage Subscription** too: it opens that Stripe
page in your browser.

**When a renewal payment fails,** Stripe retries it for up to 14 days, we
email you, and the apps and ur.io show a notice. To keep Pro, choose
**Update payment method** in **Manage Subscription**. A renewal that is never
paid ends the subscription. Cancelling while a payment is failing ends Pro
right away.

## App Store {#app-store}

A plan bought in the iPhone, iPad or Mac App Store app is billed by Apple,
and can only be cancelled in Apple's settings:

- **iPhone or iPad:** **Settings › [your name] › Subscriptions ›
  URnetwork › Cancel Subscription**.
- **Any device:** sign in at
  [apps.apple.com/account/subscriptions](https://apps.apple.com/account/subscriptions).

If your app's **Account** screen has **Manage subscription**, it opens the
same settings. ur.io's **Manage Subscription** links there too, as
**Manage in the App Store**.

## Google Play {#google-play}

A plan bought in the Android app from Google Play is billed by Google:

- **Play Store app:** your profile picture › **Payments & subscriptions ›
  Subscriptions › URnetwork › Cancel subscription**.
- **On the web:**
  [play.google.com/store/account/subscriptions](https://play.google.com/store/account/subscriptions).

ur.io's **Manage Subscription** links there too, as **Manage in Google Play**.

## Crypto and data packs {#one-time}

A crypto payment and a data pack are one-time payments. They don't renew, and
there is nothing to cancel.

## Free trials {#trials}

- Cancel during a trial and you aren't charged. Pro stays until the trial
  ends.
- For a card trial, **Manage Subscription** shows the date of the first
  charge.
- Two days before an App Store or Google Play trial ends, we email a reminder
  to accounts with an email address.

## Two subscriptions at once {#two-subscriptions}

If you subscribed in two places, for example in the iPhone app and on ur.io,
both bill you. **Manage Subscription** lists both. Cancelling one leaves the
other running: cancel each where it was bought.

## Refunds {#refunds}

- **App Store:** ask Apple, at
  [reportaproblem.apple.com](https://reportaproblem.apple.com).
- **Google Play:** ask Google; Google handles refunds for Google Play
  purchases.
- **Card:** write to [support@ur.io](mailto:support@ur.io).
- **Crypto:** crypto payments are refunded only where the law requires; see
  section 16 of the [terms](/terms).

## Deleting your account {#delete-account}

- Deleting your account cancels a card subscription at once, and Pro ends
  with the account.
- It cancels a Google Play subscription's renewal.
- It can't stop an App Store subscription: cancel that in Apple's settings
  first. Until you do, deleting the account is refused.